Standard Gate Sale Delivery & Returns Terms & Conditions
Sales of stock goods are described as accuratly as possible.
Delivery of Goods:
1/ Delivery of goods is approx 2 - 3 weeks lead time dependant on stock levels and the works delivery schedules.
2/ Goods must be inspected on delivery and any shortages or damage reported to us within 72 hours via email or call us on tel: 07745982048
3/ We charge a minimal delivery fee on the understanding that there will be a helping hand to help offload the goods at your delivery address, we do hold the right to charge additional fee if the property is in a difficult location due to narrow roads or limited access for the size of truck and if no one is available to help the driver unload. You can advise us of any issues via email or call us on tel: 07745982048. We can then advise on if there will be any additional cost when you contact us.
Return of Goods:
1/ Returns or cancelation of goods / orders that are bespoke powder coated to the customer colour choice are not acceptable for return or refund.
2/ In the unfortunate event that the goods are damaged in transit or there is goods missing, we will endeavour to replace the goods as quick as possible free of charge. No refund or cancellation is possible for damaged or missing goods as we will replace the items. Damaged items will be collected when your replacement is delivered and should be ready to collect when the driver collects and as with the delivery, a helping hand must be offered.
3/ RETURNS of non faulty goods are allowed within 14 days of receipt of the goods, the goods must be in there original packaging and fit to restock, Do note that there is a resock charge of 20% of the order value and the original carriage charge is non refundable. The customer is responsible for the return carriage cost which will be the same cost as the out going carriage cost where this has been charged for. Also see point 4 below.
4/ In the event you had a free of charge delivery order and are returning non faulty goods, returns will be charged at cost plus VAT, which will be advised at the time of reporting the return.